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Jabr Framework

Jabr is an integrated, human-centred framework designed to facilitate and manage all procedures related to cases of death in the Emirate of Dubai. It was created to support families during moments of loss and to ease the emotional, social, and administrative burdens they face.
The framework operates through a unified service pathway and a digital platform managed by a dedicated Government Service Officer, who oversees all procedures in real time — from receiving the initial notification to completing every required step.
Jabr reflects Dubai’s commitment to placing human dignity at the heart of government services, ensuring quality of life for all community members, even during the most sensitive moments, by supporting families through every stage of the process.

Why was the framework launched?

To provide a compassionate, human-centred experience for bereaved families, easing the stress of the first days after a loss.

To simplify all procedures through a unified service pathway that saves family time and effort.

Providing a single, dedicated point of contact for each death case to ensure proactive, clear, and effortless service.

To support families in a way that preserves their privacy and dignity.

To strengthen reassurance through integrated services that reduce the burden on the family and provide the support they need.

Target Groups

The service is provided to all bereaved families in Dubai — whether citizens, residents, or visitors.

How does the Jabr Framework work? What do we provide to bereaved families? Framework Pillars FAQ

1. Beginning of the Journey

The death notification is received from the hospital or relevant authorities.

The dedicated Government Service Officer contacts the family to understand their needs, confirm their preferences (burial, repatriation, or cremation), and collect the required information.

Payments are made through a unified payment channel only when required.

2. Government Service Officer

Coordinating with the relevant entities to provide the required needs.

Follows up until all procedures are completed.

3. Role of Government Entities

Working together as one integrated team.

Providing services according to their responsibilities, including psychological support, social support, condolence tents, and more.

4. Final Outcome

All necessary arrangements and procedures completed on behalf of the family.

Digital death certificate issued.

Printed certificate delivered to the family’s home.

Updating all relevant government records.

Quick issuance of the death certificate.

Assistance in selecting the appropriate method for handling the deceased.

Facilitation of condolence arrangements (optional).

All transactions and payments completed electronically.

Simple digital document upload and receipt.

1. Human First

The “Jabr” framework embodies Dubai’s vision of placing people and their quality of life at the heart of every service — especially during the most delicate moments that follow the loss of a loved one.

It simplifies the experience, reduces emotional strain, and helps families navigate the first days with as little burden as possible.

2. Social Support

A dedicated Government Service Officer ensures timely communication with the family to explain all procedures clearly.

Optional condolence arrangements, including tents, majlis, and hospitality.

Enhanced coordination with government entities to ensure smooth, privacy-respecting service delivery.

3. Psychological Support

Support programmes that address the family’s emotional needs and help them cope with the shock of loss.

A compassionate service environment that respects the family’s feelings and offers comfort.

Guidance throughout the process to ease anxiety and uncertainty.

4. Development of Facilities and Funeral Services

Improved service pathways across cemeteries and washing facilities.

Upgraded facilities that ensure privacy and dignity.

Increased efficiency and reduced processing time.

Enhanced quality standards for transportation, washing, burial, and repatriation.

5. Human‑Centred Digital Transformation

A unified, real-time case-management platform connecting all relevant entities.

Completing all transactions electronically — including uploading documents, paying fees, and tracking the request.

Integrated government services within one streamlined system.

Who can benefit from this service?

The service is provided to all bereaved families in Dubai — whether citizens, residents, or visitors.

How is communication handled?

The dedicated Government Service Officer contacts the family shortly after the notification is received.

Are there any requirements to access the service?

No, there are no conditions or requirements — the Jabr system is designed to support all families with ease and without complications.

Are there fees for the services?

There are no fees, except for a few specific cases, and these are paid once only through the “Dubai Now” app.

Do I need to visit any government entity?

All procedures are completed electronically through the unified platform, and in-person attendance is required only once, for matters related to burial or repatriation arrangements.

Is psychological or social support available?

Yes, the Framework provides integrated social support and psychological easing programmes for families during this sensitive period.

Contact Details

Call Centre: 800 342

Email: info@dha.gov.ae

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