Dubai Health Insurance Corporation is responsible for:
• Regulating the health insurance market and ensuring the rights of the insured population in Dubai
• Implementing health insurance laws in Dubai for the entire Dubai population (locals and residents)
• Planning and implementing health insurance plans for locals and residents
• Licensing insurance companies, TPAs, brokers and health services providers
• Monitoring the health insurance system
• Regulating prices of health services and health insurance policies
• Managing the government health insurance scheme (ENAYA)
• Conducting reports and relevant studies on health insurance and health economics
The Emirate of Dubai has unified all government health insurance systems under one umbrella, which is the Unified Health Insurance System "Enaya", which included "Saada" program and other government insurance programs. This transformation aims to surround the insurance beneficiaries with one more advanced integrated system, and enable them to obtain high-quality medical services and high-level health care, according to a press release.
The process of including Government health insurance systems in a unified system came after a study in the light of close cooperation between the Dubai Health Authority, the Dubai Government Human Resources Department, and the Dubai Finance Department, under the follow-up and supervision of the General Secretariat of the Executive Council.
Where the study and detailed discussions took into account the interest of the insurance beneficiaries, and the health well-being of all. It also took into account the changes and developments in the local and global health arena, which called for strengthening the preventive aspect of individuals, and providing everything that ensures their optimal medical care.
The unified government health insurance system provides the required medical services on a large scale, through the two companies, "Neuron " and "Almadallah".
Beneficiaries of the unified system can review the Human Resources Department, each in his workplace or through direct contact with the Dubai Health Authority to obtain more information.
Insurance System for Advancing Healthcare in Dubai (ISAHD) is a comprehensive initiative of Dubai Health Insurance Corporation - Dubai Health Authority intended to provide sustainable highquality healthcare in Dubai for nationals, residents and visitors, in a quest to become the #1 healthcare system in the world. ISAHD, in Arabic means ‘bringing happiness’, inspired by UAE Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum vision and the government’s main role to bring happiness to its people.
ISAHD has three main pillars:
First: to advise on the insurance coverage, laws and any other insurance related questions
Second: to monitor and introduce enhancements towards a sustainable high quality healthcare system
Third: to play a key role in the licensing process for insurers, intermediaries and TPA’s
The "iPromes" interactive platform aims to ensure the provision of high quality services to customers in Dubai and enhance the performance of the health sector, solving the complaints which are received by the providers, insurance companies and members in Dubai.
“HICAL” aims to control and monitor cases of fraud, waste and abuse of insurance providers to ensure the provision of highquality healthcare services of these parties in the market. You may submit a report if you suspect or doubt any potential manipulated service from an Insurance provider in Dubai.
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