DHA understands and respects users privacy and it is committed to protect it. By
visiting the DHA Portal and using DHA Smart Applications, users agree to the practices stated in
Some non-identifiable information is collected automatically while surfing our website or using smartphone applications, such as:
Identifiable information is collected voluntarily, such as when the user:
Depending on the User's specific device, smart Application may request certain permissions that allow it to access the User's device Data as described below:
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User's device and software.
Please note that the revoking of such permissions might impact functioning of certain features and services of smart Application.
If User grants any of the permissions listed below, the respective Personal Data can be processed (i.e accessed) by the smart Application.
We may request access or permission to your location while you are using our Smart App to provide certain location-based services. Your location may be used and shared with Dubai Health Authority (DHA), if location permission is granted, to provide following services:
Application may ask for Calendar permission to schedule calls with paramedics staff.
Application may ask for Calendar permission to add appointments to your device calendar.
This permission has been used to access the device camera for processing OCR on user’s identification documents.
This permission is being used in DHA App to access the device camera for the patient to join to videconference service with the physicians.
Storage permission is needed in order to store captured images from the camera and then later access those images for the OCR purpose.
Storage permission is needed in DHA App to access image, audio, video and files from your device to upload on the smart app
Allows accessing and recording microphone audio from the User's device to enable Calling and Chatting feature with Paramedics staff in Covid 19 DXB App.
Allows accessing microphone audio from the User's device to enable video conference with the physicians in DHA App.
DHA Application may ask for Activity Recognition Permission to read and track your physical activity (such has walking, biking or moving in a vehicle), sleep, heartrate and blood pressure data from Google Health Kit and view the same in DHA App.
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and names of connected Wi-Fi devices.
Bluetooth permission will be used to connect BLE Wristband given to Self-isolated/quarantined patients.
Cookies are used to customize users visit and enhance the user surfing
experience. It is possible to set most web browsers to reject cookies, accept, or delete these
files. However, the refusal or removing cookies may obstruct your user experience.
The DHA website and smart apps have links to third party websites. DHA has no control
encouraged to read third party privacy policies prior to providing any personal information
to third party websites.
Users of social media (e.g., Facebook.com, Twitter.com, LinkedIn.com, Instagram etc.) shall be respectful of the larger community by complying with the terms and policies of each Social Media Host.
Users are encouraged to contribute comments that are respectful and for further discussion on our social media sites, but users shall avoid making comments that might be considered Confrontational, Offensive, Discriminatory, Profane, Off-topic, Spam (i.e., unsolicited promotion of a third-party business), Misprivacy-leading and Fake.
Any comments or content posted by the users do not reflect, in any way, DHA’s opinion.
DHA has implemented appropriate controls to protect and safeguard the privacy of user’s personal information shared or collected by DHA.
Where appropriate, encryption methods are used to protect information, which is deemed sensitive, or any other data that should remain secure to meet Federal, Local or DHA’s legal requirements.
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