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DHA understands and respects users privacy and it is committed to protect it. By visiting the DHA Portal and using DHA Smart Applications, users agree to the practices stated in this policy. Please read our Privacy Policy carefully to understand how we collect and use information.

Information collection

Some non-identifiable information is collected automatically while surfing our website or using smartphone applications, such as:

  • The IP address you are using to access the website.
  • The type of web browser used as well as the time and date of the visit.
  • The pages you view on the website.
  • Geographical location.
  • Mobile device information (such as your mobile device ID, model), operating system, and version information.

Identifiable information is collected voluntarily, such as when the user:

  • Sends personal information such as name, date of birth, health card no., email id, phone number​
  • Completes an online suggestions or complaints form.
  • Applies for a job through our e-job service.
  • Registers with the online forum.
  • Uses online services such as Health services, the Medical Fitness service or the Licensing and other DHA electronic Services.
  • We may request access or permission to your location while you are using our Smart App, to provide certain location-based services. Your location may be used and shared with Dubai Health Authority (DHA), if location permission is granted, to provide following services:
    • ​When a Covid-19 inquiry is generated
    • When a patient generates an SOS alert or callback requests from the app
    • When there is a significant location change for self-isolated/quarantined patients
      Location sharing is not mandatory for all these services to work but will help DHA in providing more accurate and timely response to your requests in Dubai. If you wish to change our access or permissions, you may do so in your device's settings.
  • We may request access or permission to certain features from your mobile device, including your mobile device's bluetooth, microphone, camera, phone number, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • We may request to send you push notifications regarding your account or certain features of the Smart App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

Information Usage

  • To keep a record of registered users.
  • To allow us to customize services based on users preferences.
  • To collect internal statistics that help us serve the users better.
  • To contact users in order to provide DHA news or information regarding up-coming events.
  • To keep track of quarantined Covid-19 patients registered with C19 DXB Smart App, using location, if they move out of self-isolated/quarantined area.​
  • Users’ information is never shared with any third parties unless it is required by law or to protect DHA rights or properties.


Cookies are used to customize users visit and enhance the user surfing experience. It is possible to set most web browsers to reject cookies, accept, or delete these files. However, the refusal or removing cookies may obstruct your user experience.

Links to Other Site

The DHA website has links to third party websites. DHA has no control over other websites and thus the DHA Privacy Policy does not apply to them. Users are encouraged to read third party privacy policies prior to providing any personal information to third party websites.

Social Media

Users of social media (e.g., Facebook.com, Twitter.com, LinkedIn.com, Instagram etc.) shall be respectful of the larger community by complying with the terms and policies of each Social Media Host.

Users are encouraged to contribute comments that are respectful and for further discussion on our social media sites, but users shall avoid making comments that might be considered Confrontational, Offensive, Discriminatory, Profane, Off-topic, Spam (i.e., unsolicited promotion of a third-party business), Misprivacy-leading and Fake.

DHA reserves the right to remove comments or content on our social media sites that fit into any one of the above categories, or for any other reason, to preserve the integrity of our social media sites. We may block further posting on our social media sites by any individual who violates this Privacy Policy.

Any comments or content posted by the users do not reflect, in any way, DHA’s opinion.

Information Security Controls

DHA has implemented appropriate controls to protect and safeguard the privacy of user’s personal information shared or collected by DHA.

Where appropriate, encryption methods are used to protect information, which is deemed sensitive, or any other data that should remain secure to meet Federal, Local or DHA’s legal requirements.


DHA reserves the right to modify or amend the Privacy Policy at any time and the effective date will be posted at the beginning of the Privacy Policy. It is advisable to check the Privacy Policy on a regular basis for any changes.

If you have questions about the DHA Privacy Policy please contact us via e-mail at: wasselsotak@dha.gov.ae

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