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DHA understands and respects users' privacy and it is committed to protect it. By visiting DHA Portal and DHA Smart Apps, users agree to the practices stated in the privacy policy. Please read our privacy policy carefully to understand how we collect and use information.

1-1      Information collection

1-1.1      Some non-identifiable information is collected automatically while surfing our website or using smartphone apps, such as:

  • The IP address you are using to access the website.
  • The type of web browser used as well as the time and date of the visit.
  • The pages you view on the website.
  • Country, City and Time Zone


1-2      Identifiable information is collected voluntarily, such as when the user:

1-2.1    Sends DHA personal information such as name, date of birth, health card no. etc.

1-2.2    Completes an online suggestions or complains form.

1-2.3    Applies for a job through our e-job service.

1-2.4    Registers with the online forum.

1-2.5    Uses online services such as Health services, the Medical Fitness service or the Licensing  and other DHA electronic Services.


1-3          Information Usage

1-3.1      To keep a record of registered users.

1-3.2      To allow us to customize services based on users preferences.

1-3.3      To collect internal statistics that help us serve the users better.

1-3.4      To contact users in order to provide DHA news or information regarding up-coming events.

1-3.5      Users’ information is never shared with any third parties unless it is required by law or to protect DHA rights or properties.


1-4          Cookies

1-4.1      Cookies are plain text files stored in your personal computer by the web browser; used as a distinction tool between site visitors. They are used to customize your visit and enhance your surfing experience and do not contain any personally identifiable information, subject your privacy/information to any risk or are not used to track individual usage. It is possible to set most web browsers to reject cookies, accept, or delete these files. However, the refusal or removing cookies may obstruct your user experience.


1-5          Links to Other Site

1-5.1      The DHA website has links to third party websites. DHA has no control over other websites and thus the DHA privacy policy does not apply to them. Users are encouraged to read third party privacy policies before providing any personal information to third party websites.


1-6          Information Security

1-6.1      DHA has implemented appropriate steps to protect the personal information you share with us using various technology and security features that safeguard the privacy of your personal information. We use encryption methods to protect information, which is deemed sensitive, or any other data that should remain secure to meet federal, Local or DHA’s legal requirements.


1-7          Social Media Sites

1-7.1      These terms apply to users that interact with DHA’s social media accounts (e.g., Facebook.com, Twitter.com, LinkedIn.com, Instagram etc.) (“Social Media Hosts”). Any suggestions, materials (including without limitation, images, photographs, videos, and sound recordings etc.), ideas or comments submitted to us (“Submitted Materials”) shall be deemed as non-confidential. DHA asks users of our social media sites to be respectful of the larger community by complying with the terms and policies of each Social Media Host. We appreciate and encourage users to contribute comments that are respectful and further discussion on our social media sites, but ask that users avoid making comments that might be considered:

  • Confrontational
  • Offensive;
  • Discriminatory;
  • Profane;
  • Off-topic;
  • Spam (i.e., unsolicited promotion of a third-party business);
  • Misleading; or
  • Fake.

DHA reserves the right to remove comments or content on our social media sites that fit into any one of the above categories, or for any other reason, to preserve the integrity of our social media sites. We may block further posting on our social media sites by any individual who violates this Privacy Policy. DHA claims no liability, in any way, connected to the use of or access to our social media sites. Any comments or content posted by the users do not reflect, in any way, DHA’s opinion.

1-8          Data Collection and Usage

1-8.1      DHA shall collect personal information for the purpose of responding to a user’s request or input, or to complete an online transaction.

1-8.2      If a user chooses to provide DHA with personal information such as sending an email to an DHA employee or by filling out and submitting an online form located on DHA website.

1-8.3      DHA may use the information to respond to the user’s message and to assist in obtaining information the user may have requested.

1-8.4      DHA shall not share e-mail addresses submitted by a user through DHA’s website.


1-9          Transaction Security

1-9.1      DHA has implemented appropriate steps to protect the personal information users share with us using various technology and security features that safeguard the privacy of user’s personal information.

1-10       Safe Transfer of Information.

1-10.1    DHA website provide protection for the information users provide. DHA employ electronic, material and legal protection measures to maintain confidential information.

1-11       Protection of Personal Information

1-11.1    Personal information is only available for DHA on need to know basis. It will not be available for public inspection without user’s consent.

1-11.2    Captured Information shall be encrypted and stored.

1-11.3    No site user information shall be shared, sold, or transferred to any third party without your prior consent.


1-12       External and linked Websites

1-12.1    The privacy policy applies only to the website of the DHA. In the event of shifting to another website though the link provided at DHA website, users should read the privacy policy of that website so as to be aware of the applicable practices.

1-12.2    DHA will not accept responsibility or liability for any harm or loss incurred as a result of surfing other website.


1-13       Modifications

1-13.1    DHA reserves the right to modify or amend the privacy policy at any time and the effective date will be posted at the beginning of the privacy policy. It is advisable to check the privacy policy on a regular basis for any changes.

1-13.2    If you have questions about the DHA privacy policy please contact us via e-mail at:  wasselsotak@dha.gov.ae


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