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What is the full form of DHA?

Dubai Health Authority

What are the operating/working hours for DHA offices ?

7:30 a.m. to 2:30 p.m. Sunday - Thursday.
Closed on weekend and national holiday.

What is the contact number for DHA Head Quarters ?

Telephone: 04 219 7000

What is the address/location of DHA Head Quarters ?

Al Riyadh Street, Umm Hurair Second, Bur Dubai, Dubai, Opposite Dubai Courts, Near Rashid Hospital
P.O. Box 4545 Dubai, UAE
Tel: 04-219 7000, Fax: 04-311 3113, Toll Free: 800 342

Who is Director General of DHA ?

His Excellency Humaid Mohammed Obaid Al Qatami

What is the contact number for Director General ?

Telephone: 04 219 7137

What is the Customer Care number for DHA ?

Telephone: 800 342 (Within UAE)
+971 4 219 1990 (Outside UAE)

What are the operating/working hours for Customer Care ?

Open 24 hours all days

Where do we contact for customer feedback?

You can also email us at wasselsotak@dha.gov.ae or callcenter@dha.gov.ae

What is the email address of the customer care ?

Email: callcenter@dha.gov.ae

What is contact number for Dubai Hospital ?

Telephone: 04 219 5000

What is the emergency number for Dubai Hospital ?

Emergency number for Dubai Hospital is 04 219 5000

What are the operating/working hours of Dubai Hospital ?

Emergency Services: Open 24 hours all days
Clinical Services: 08:00 a.m. - 10:00 p.m., Sunday to Thursday.

What is the address/location of Dubai Hospital ?

Al Khaleeja Street, Al Baraha, Deira, Dubai, Near Al Baraha Hospital, P.O. Box 7272 Dubai, UAE.
Tel: 04-2195000, Fax: 04-2719340, Makani: 31008 97595, Toll Free: 800 342
Email : dhweb@dohms.gov.ae

What is contact number for Rashid Hospital ?

Telephone: 04 219 2000

What is the emergency (trauma center) number for Rashid Hospital ?

Emergency number for Rashid Hospital is 04 219 1000

What are the operating/working hours of Rashid Hospital ?

Emergency Services: Open 24 hours all days
Clinical Services: 08:00 AM - 02:00 PM (Local Clinic), 03:00 PM - 10:00 PM (Expatriate Clinic), Sunday to Thursday.

What is the address/location of Rashid Hospital​​ ?

Umm Hurair Street, Oud Metha, Near Oud Metha Metro Station, Beside Dubai Television, Bur Dubai, P.O. Box 4545 Dubai, UAE
Tel: 04-2192000, Fax: 04-3113222, Makani: 30628 93091, Toll Free: 800 342
Email: rashid@dha.gov.ae

What is contact number for Latifa Hospital ?

Telephone: 04 219 3000

What is the emergency number for Latifa Hospital ?

Emergency number for Latifa Hospital is 04 219 3000

What are the operating/working hours of Latifa Hospital ?

Emergency Services: Open 24 hours all days
Clinical Services: 08:00 AM - 02:00 PM (Pediatric Clinic, Obstetrics and Gynecology Clinic, Maternity & Neonatal Clinic), Sunday to Thursday.

What is the address/location of Latifa Ho​spital ?

Oud Metha Road, Al Jadaf, Near Al Wasl Sports Club, P.O. Box 4115 Dubai, UAE
Tel: 04-2193000, Fax: 04-3241717, Makani: 30573 90728, Toll Free: 800 342
Email: infolatifa@dha.gov.ae

What is contact number for Hatta Hospital ?

Telephone: 04 814 7000

What is the emergency number for Hatta Hospital ?

Emergency number for Hatta Hospital is 04 814 7000

What are the operating/working hours of Hatta Hospital ?

Emergency Services: Open 24 hours all days
Clinical Services: 07:30 AM - 09:30 PM, Sunday to Thursday

What is the address/location of Hatta Hospital ?

Behind Hatta Hill Park, P.O. Box 4545 Dubai, UAE.
Tel: 04-8147000, Fax: 04-2719340, Makani: 11788 43108​
Email: infoHH@dha.gov.ae

What is the contact number for Thalassemia center?

Telephone: 04 219 3794 (Information Desk),
04 219 3795 (Nursing Station)

What are the operating/working hours of Thalassemia center ?

Information Desk: 07:30 AM - 02:30 PM (Sunday to Thursday)
Nursing Station: 07:30 AM - 09:30 PM (Sunday to Thursday)

What is the address/location for Thalassemia center ?

Oud Metha Road, Al Jadaf, Near Al Wasl Sports Club, Within Latifa Hospital compound, P.O. Box: 9115, Dubai, UAE.
Telephone : 04 219 3794, Fax : 04 311 3108,
Email: thalassemiacentre@dha.gov.ae

What is the contact number for Dubai Cord Blood & Research Centre (DCRC) ?

Telephone : 04 219 4010, 04 219 4011

What are the operating/working hours of Dubai Cord Blood & Research Centre (DCRC) ?

Information Desk: 07:30 AM - 02:30 PM (Sunday to Thursday),
Sample Collection: 07:30 AM - 09:30 PM (Saturday to Thursday)

What is the address/location for Dubai Cord Blood & Research Centre (DCRC) ?

Oud Metha Road, Al Jadaf, Near Al Wasl Sports Club, Within Latifa Hospital compound, P.O. Box: 9115, Dubai, UAE.
Telephone : 04 219 4010 and 04 219 4011, Fax : 04 2194040,
Email: dcrc@dha.gov.ae

What is the Specialized Medical Service provided at Dubai Cord Blood & Research Centre (DCRC)

1-Human leukocyte antigen
2-Umbilical Cord Blood Storage Registration
3-Proceedings after the birth of your baby/babies
4-Molecular HLA Typing for the Cord Blood Unit
5-HLA Class I&II typing
6-HLA B27 Detection
7-HLA PRA Antibodies class I & II.

What is the contact number for Genetics Centre ?

Telephone: 800 4363 (Within UAE)
+971 4 219 3276 (Outside UAE)

What are the operating/working hours of Genetics Centre ?

Information Desk: 07:30 AM - 02:30 PM (Sunday to Thursday)

What is the address/location for Genetics Centre ?

Oud Metha Road, Al Jadaf, Near Al Wasl Sports Club, Thalassemia center Building first floor, Within Latifa Hospital compound,P.O. Box: 9115, Dubai, UAE
Telephone: 800 4363 ((Within UAE), +971 4 219 3276 (Outside UAE), Fax : 04 311 3247
Email: genetics@dha.gov.ae

What is the contact number for Dubai Diabetes Center

Telephone: 04 354 6633

What is the contact number for Dubai Gynecology & Fertility Centre (DGFC) ?

Telephone: 04 439 3800

What are the operating/working hours of Dubai Gynecology & Fertility Centre (DGFC) ?

Information Desk: 07:30 am - 2:30 pm, Sunday to Thursday (Holiday on weekend and Public holiday).
Clinic appointments: 7:30 – 2:00 pm, Sunday to Thursday.
Afternoon Clinic: 03:00 pm – 06:00 pm, Mon & Thurs ONLY
(Holiday on weekend and Public holiday).

What is the address/location for Dubai Gynecology & Fertility Centre (DGFC) ?

Al Razi Building 64, 1st Floor, Block C 1017, Block D 1028, Block E, 1029 - 1031, Dubai Healthcare City, P.O. Box: 8729, Dubai, UAE.
Telephone: 04 439 3800, Fax : 04 311 3435
Email: dgfc@dha.gov.ae

What is the contact number for Dubai Diabetes Center ?

Telephone: 04 354 6633

What are the operating/working hours of Dubai Diabetes Center ?

Information Desk: 07:30 am - 2:30 pm, Sunday to Thursday (Holiday on weekend and Public holiday).

What is the address for Dubai Diabetes Center ?

Al Hudaiba Awards Buildings, Near the Union House, Southern end of 2nd of December Street, Block C, First Floor, P.O. Box: 4545, Dubai, UAE
Telephone: 04 354 6633, Fax: 04 354 6669
Email: dubaidiabetescenter@dha.gov.ae

What is the contact number for Dubai Blood Donation Centre (DBDC)?

Telephone: 04 219 3221, 04 219 3768

What are the operating/working hours of Dubai Blood Donation Centre (DBDC) ?

Information Desk: 07:30 AM - 02:30 PM (Sunday to Thursday), Nursing Station: 07:30 AM - 09:30 PM (Sunday to Thursday)

What is the address/location for Dubai Blood Donation Centre (DBDC) ?

Oud Metha Road, Al Jadaf, Near Al Wasl Sports Club, Within Latifa Hospital compound, Behind Latifa Hospital Mosque,P.O. Box: 9115, Dubai, UAE
Telephone: 04 219 3221, 04 219 3768, Fax : 04 324 1717
Email: DBDC@dha.gov.ae

What is the contact number for Dubai Physiotherapy and Rehabilitation Center (DPRC) ?

Telephone: 04 502 3500 (Holiday on weekend and Public holiday).

What are the operating/working hours of Dubai Physiotherapy and Rehabilitation Center (DPRC) ?

Information Desk: 07:30 AM - 02:30 PM (Sunday to Thursday)

What is the address/location for Dubai Physiotherapy and Rehabilitation Center (DPRC)?

Sheikh Zayed Road, Exit No 45, Close to Etihad Travel Mall, 29 B Street, beside Umm Suqeim Girl School, Al Safa 2,P.O. Box 4545 Dubai, UAE
Tel: 04 502 3500
Email : DPRC-Reception@dha.gov.ae

What is the address/location for Health Funding Department ?

https://www.google.com/maps/place/Society+of+Engineers/@25.2881323,55.3496646,17z/data=!3m1!4b1!4m5!3m4!1s0x3e5f5c8f6aaf357d:0xd88718acaaf71553!8m2!3d25.2881323!4d55.3518533

What is the Specialized Service provided at Health Funding Department ?

ISHAD
SAADA
Enaya
iPROMeS
eClaim

What is the role of ISHAD ?

Insurance System for Advancing Healthcare in Dubai (ISAHD) is a comprehensive initiative of the Dubai Health Authority (DHA) intended to provide sustainable high-quality healthcare in Dubai for nationals, residents, and visitors. ISAHD has two main pillars:
1. Provide insurance coverage for everyone in Dubai
2. Monitor and introduce enhancements towards sustainable high-quality healthcare system.

What is ISHAD website ?

http://www.isahd.ae/

What is the role of SAADA ?

SAADA is a health insurance program under the supervision of the Dubai Health Authority and NEXTCARE, together aiming to provide insurance coverage for the citizens in the Emirate of Dubai, who do not currently benefit from any government health program. In addition to the services currently offered by the DHA healthcare centers, the program provides treatment of the finest and best services through a large network of healthcare providers in the private sector . The SAADA program has adopted the use of the Emirates ID card instead of the conventional insurance card for citizens to register and take advantage of all the benefits of the program.

What is SAADA website ?

http://www.saada.ae/

What is the contact number for SAADA?

Telephone: 600 5 69994

What are the documents required to register for SAADA program ?

1. A valid Emirates identity card
2. Family Book issued by the Emirate of Dubai
3. DHA patient ID number if available.

How can I book an appointment for SAADA ?

Visit the SAADA home page (http://www.saada.ae/Home?Lang=1)
Click on Appointment and follow the steps.

Which PHC will allow me to register for SAADA

1. Al Mizhar Health Center
2. Nad Al Hamar Health Center
3. Al Barsha Health Center

Can I Reschedule or Cancel a SAADA Appointment ?

Visit the SAADA page (http://www.saada.ae/Registration/RegistrationInfo?Lang=1)
You will see the options 'Reschedule Appointment' and 'Cancel Appointment' at the top right of the page.

What is the role of ENAYA ?

ENAYA is a health insurance program under the supervision of the Dubai Health Authority and Neuron, together aiming to provide Health insurance coverage for all Dubai Government Employees and their immediate family.

What is the contact number for ENAYA ?

Telephone:
800 4 36292 (Within UAE)
+971 4 382 3700 (Outside UAE)

What is the role of iPROMeS ?

iPROMeS provides an opportunity for all Dubai nationals, residents, and visitors, to give their inquiry, complaint, suggestion or recommendation on the services of the Insurance companies

What is iPROMeS website ?

http://ipromes.eclaimlink.ae/index.php

How can I register a suggestion, a recommendation, an inquiry or a complaint about the services of the Insurance companies with iPROMeS ?

Visit the iPROMeS home page (http://ipromes.eclaimlink.ae/) .
Click on 'New enquiry'
Select the 'Ticket Type' fill in the form and 'Submit Ticket'

What are the operating/working hours of Medical Education Department (MED) ?

Information Desk: 07:30 AM - 02:30 PM (Sunday to Thursday)
Email: rmlibrary@dha.gov.ae

What is the address/location of Medical Education Department (MED)?

https://www.google.com/maps/place/Rashid+Medical+Library+Auditorium/@25.24128,55.3177553,17z/data=!3m1!4b1!4m5!3m4!1s0x3e5f5d2e75bb6021:0xba6c8fbc36b62153!8m2!3d25.24128!4d55.319944

How can I register for CME/CPD Training & Accreditation

Please contact : 04 219 1931, 04 219 1791

How can I register for Dubai Residency Training Program

Please contact : 04 219 1931, 04 219 1791

How can I register for Clinical Training

Please contact : 04 219 1931, 04 219 1791

How can I register for Administrative & Technical Training

Please contact : 04 219 1931, 04 219 1791

How can I register for Auditorium & Training

Please contact : 04 219 1931, 04 219 1791

How can I register for Scholarship Program

Please contact: 04 219 1946 (External Program), 04 219 1947 (Internal Program)

How can I register for BLS Training Courses

Please contact: 04 219 1950, 04 219 1951, 04 219 1809

How can I register for Research Program

Please contact: 04 219 1928, 04 219 1949

What are the contact details for Clinical Nutrition Department ?

Telephone: 04 219 7705.
Email: CNDDHA@dha.gov.ae

What is the address/location of Clinical Nutrition Department

https://www.google.com/maps/place/Central+Services+Complex+-+Dubai+Health+Authority/@25.2373482,55.2907951,17z/data=!3m1!4b1!4m5!3m4!1s0x3e5f42de088161e3:0x2ba77f92bbf3c2af!8m2!3d25.2373482!4d55.2929838

What are the operating/working hours of Clinical Nutrition Department

Information Desk: 07:30 AM - 02:30 PM (Sunday to Thursday)

What are the names of the DHA Primary Health Center (PHC)?

1) Abu Hail Health Clinic
2) Al Badaa Health Clinic
3) Al Barsha Health Clinic
4) Al Ghussais/Al Qusais Health Clinic
5) Al Khawaneej Health Clinic
6) Al Lusaily Health Clinic
7) Al Mamzar Health Clinic
8) Al Mankhool Health Clinic
9) Al Mizhar Health Clinic
10) Al Safa Health Clinic
11) Al Twar Health Clinic
12) Nad Al Hamar Health Clinic
13) Nad Al Sheba Health Clinic

How can I get a Health Card ?

You can create Patient ID or Health Card Number for any of the DHA-Primary Health Center List (PHC) by logging in the link https://eservices.dha.gov.ae/DHAWeb/default.aspx
However, a Health Card can only be created at an DHA hospitals, with a designated PHC.

Can I get a Health Card if I am not a Resident of Dubai?

No, only UAE National, GCC Passport Holders and Residence of Dubai holding Dubai VISA can get a Health Card.

How long is a Health Card Valid for ?

One (1) Year

What are the documents required for new and renewing a Health Card (UAE Nationals) ?

Infant Health Card (00 up to 10 years):
● Valid Passport copy/National ID. (Parents).
● Birth Certificate
● Vaccination Book (Optional).
● 1-passport size photographs.

Adolescent Health Card (10 up to 18 years):
● Valid Passport copy/National ID. (Parent & Child).
● National Registry/Family Book. (Optional).
● 1-passport size photographs.

Adult:
● Valid Passport copy/National ID.
● National Registry/Family Book.
● 1-passport size photographs.

What are the document required for new and renewing a Health Card (Expatriate)


Infant Health Card (00 up to 10 years):
● Passport copy with VISA of the baby.
● Vaccination Book (Optional).
● 1-passport size photographs (Child).
● Passport copy with VISA (Parents).
● Tenancy contract or the latest DEWA Bill.
● Birth Certificate (Optional).
Adolescent Health Card (10 up to 18 years):
● Passport copy with VISA (Parent & Child).
● 1-passport size photographs.
● Tenancy contract or the latest DEWA Bill.

Ø Adult:
● Passport copy with VISA Page.
● Tenancy contract or the latest DEWA Bill.
● 1-passport size photographs.

What are the documents required for applying for a new or renewing a Health Card (GCC Nationals) ?

Infant Health Card (00 up to 10 years):
● Valid Passport copy. (Parents).
● Birth Certificate
● Original ID (Passport or Emirates ID)
● Vaccination Book (Optional).
● 1-passport size photographs.

Adolescent Health Card (10 up to 18 years):
● Valid Passport copy. (Parent & Child).
● Original ID (Passport or Emirates ID)
● National Registry/Family Book. (Optional).
● 1-passport size photographs.

Adult:
● Valid Passport copy.
● Original ID (Passport or Emirates ID)
● National Registry/Family Book.
● 1-passport size photographs.

What is the cost of new and renewing a Health Card (UAE & GCC Nationals) ?

● 00 up to 10 years = 35 AED.
● 10 up to 18 years = 70 AED.
● 18 yrs. and above = 120 AED.

What is the cost of new and renewing a Health Card (Expatriate) ?

● 00 up to 10 years = 120 AED.
● 10 up to 18 years = 220 AED.
● 18 yrs. and above = 320 AED.

What is the cost of Duplicate Health Card (Expatriate)?

60 AED

What are the operating/working hours of Travelers Clinic ?

07:30 AM - 02:30 PM (Sunday to Thursday)

Which DHA PHC have a dedicated Travelers Clinic ?

1. Al Barsha Health Clinic.
2. Nad Al Hamar Health Clinic.

Which DHA PHC have a dedicated 24 Hr. Emergency Clinic?

1. Al Barsha Health Clinic
2. Nad Al Hamar Health Clinic

What are the operating/working hours of Elderly Home Care Clinic?

07:30 AM - 02:30 PM (Sunday to Thursday)

Which DHA PHC have a dedicated Elderly Home Care Clinic?

Nad Al Hamar Health Clinic

What are the operating/working hours of School Health Unit?

07:30 AM - 02:30 PM (Sunday to Thursday)

Which DHA PHC have a dedicated School Health Unit?

Al Safa Health Center

What are the operating/working hours of Dermatology Clinic?

07:30 AM - 02:30 PM (Sunday to Thursday)

Which DHA PHC have a dedicated Dermatology Clinic?

Al Safa Health Center

What is the importance of premarital screening?

Reducing the prevalence of inheritable diseases (as thalassemia and sickle cell anemia) and some infectious diseases (as human immune de ciency virus HIV, Hepatitis B Virus, Hepatitis C virus and syphilis)

What are the screened diseases for a premarital screening?

Infectious diseases
• Human immune deficiency virus - HIV
• Hepatitis B virus - HBV
• Hepatitis C virus - HCV
Inheritable diseases
• Syphilis
• Thalassemia
• Sickle cell anemia
Preventive services
• Blood type
• Rubella immunity

What are the document required for premarital screening?

UAE & GCC Nationals:
-Valid original Emirates ID or Passport with VISA copy or Visit VISA copy.
-Two personal photos for each couple
Expatriate:
-Valid original Emirates ID or Passport with VISA copy or Visit VISA copy.
-Two personal photos for each couple
-Passport with VISA copy or Visit VISA copy
-DEWA Bill & Tenants Contract

What is the cost of premarital screening?

● One person package cost for local cost 270 (including first visit, second visit and certificate)
● One person package for non-local cost 570 AED (includes first visit, second visit and certificate)

What is the purpose Wellness Clinics?

Wellness clinics are like one-stop shopping centers for health. Some of these innovative health facilities focus on specific illnesses or diseases, while others concentrate on enhancing inner beauty as well as outer beauty. These contemporary clinics often combine traditional medical services with alternative health options. These centers can be run by any number of physicians who can practice a wide variety of medicine, and can even be run without any staff physicians, in which case the center acts as a health information provider.

Which DHA PHC have a dedicated Wellness Clinics?

Al Barsha Clinic

What is the Purpose of Medical Fitness Screening?

The Dubai Health Authority provides a top quality medical fitness screening service to all expatriates living in Dubai as directed by the UAE Federal Law. The service is provided to assure a healthy living environment where the whole community is protected against an infectious disease that could be a threat to the public health. MF test is mandatory for all expatriates intending to obtain a new VISA or Renew their existing employment, residency or student VISA.

What are the names of the DHA Medical Fitness Center (MFC)

1) Airport Medical Fitness Center
2) Al Badaa Medical Fitness Center
3) Al Karama Medical Fitness Center
4) Al Khwaneej Medical Fitness Center
5) Al Lusaily Medical Fitness Center
6) Al Mankhool Medical Fitness Center
7) Al Muhaisnah Medical Fitness Center
8) Al Quoz Mall Medical Fitness Center
9) Al Safa Medical Fitness Center
10) Al Twar Medical Fitness Center
11) DAFZA Medical Fitness Center
12) DIFC Medical Fitness Center
13) Emirates Airline (HQ) Medical Fitness Center
14) JAFZA Medical Fitness Center
15) Knowledge Village Medical Fitness Centre

What are the fitness Test Included in the Medical of a New Visa?

● Normal Category: HIV, leprosy, TB.
● Six Categories: Hepatitis B, syphilis, HIV, leprosy, TB.
● Female household domestic services: Hepatitis B, syphilis, HIV, leprosy, TB, and pregnancy test.
● Vehicle drivers screening tests: HBA1C (blood test to measure sugar level), physical examination.
● Jet Ski: x-ray, ECG, vital signs, visual acuity, physical examination, laboratory investigation and others.

What are the fitness Test Included in the Medical for the Renewal of a Visa?

● Normal Category: HIV, leprosy.
● Six Categories: hepatitis B, syphilis, HIV, leprosy.
● Female household domestic services: Hepatitis B, syphilis, HIV, leprosy and pregnancy test.
● Vehicle drivers screening tests: HBA1C (blood test to measure sugar level), physical examination.
● Jet Ski: x-ray, ECG, vital signs, visual acuity, physical examination, laboratory investigation and others.

How much does Medical Fitness test cost?

1. Normal (270 AED) the result is forwarded to you within 7 – 10 working days. (by email)
2. Express 48 (380 AED) the result is forwarded to you within 2 – 3 working days. (by email)
3. Express 24 (480 AED) the result is forwarded to you within 1 – 2 working days. (by email)
4. Express 4 or VIP (700 AED) the result is forwarded to you within 4 working hours. (by email)

How much does Medical Fitness test cost for a house maid?

1. Normal (320 AED) the result is forwarded to you within 7 – 10 working days. (by email)
2. Express 48 (430 AED) the result is forwarded to you within 2 – 3 working days. (by email)
3. Express 24 (530 AED) the result is forwarded to you within 1 – 2 working days. (by email)

How much does Medical Fitness test cost for Jet Ski License?

● AED 520 - Regular Service.
● AED 920 - VIP Service At Al Safa Center.

How much dose Medical Fitness test cost for Vehicle Drivers Screening?

● AED 270 - Regular Service.

What are the tests done for Vehicle Drivers Screening?

● HBA1C ( Blood Test To Measure Sugar Level)
● Physical Examination

What is the Purpose of Tawajod Medical Fitness Service?

This service is design for corporates/group of expatriates living in Dubai who would like to take a medical fitness test to renew their visa for work, study or residency purpose at their own convenient location anywhere in Dubai.

How much does Tawajod Medical Fitness Service cost?

AED 1020 (maximum 70 clients)

What are the tests conducted for Maritime Screening ?

● Vision assessment
● Physical examination
● ECG
● HBA1C (Blood test to measure sugar level)

Is there a medical center / facility at airport?

Yes, Main AMC is located below Gate 13 of Terminal 1

What are the contact details of airport medical center?

Doctor in Charge : 04-2164951
Doctors Room : 04-2164960 or 04-2164961
PRO in Charge Nurse: 04-2164950
Nursing Station: 04-2164953
Medical records: 04-2164958 / 59

How will I receive my medical fitness test results (MFC) ?

It will be sent to the registered email.

How can I check if my medical fitness test results are ready ?

To check if your results are ready you should get in touch with the Medical Fitness Center where the test was performed as only they have the system to check the result.

Why am I not able to view the registration form window (Health card) ?

If you are using the Windows XP operating/working system and the pop-up blocker is turned on then please visit the user manual for help.  If you are still unable to view the registration form window then please take your health card number and reference number to any primary health center and you will be able to collect a printed copy of the registration form

What are the areas under the jurisdiction of the DHA?

All Dubai areas except Dubai Healthcare City (DHCC)

When opting to open a new healthcare facility, what are the ownership guidelines?

​• The owner should be a UAE national Individual/company under the UAE national name or majority partner (LLC Company, UAE national 51%, expat 49%).
• Ownership share Law  is Not applicable in Free Zone area except for the following facility categories; Hospitals/Day Surgery Center/Fertility Center.

Note:
If the Owner/ Partners is a Company, they must provide valid Trade License copy(s) with the memorandum of association of the company.

Can the owner of the facility attain the designation of the Medical Director of the facility?

​Yes, that is possible. As long as he/she fulfills the criteria for of the healthcare professionals licensing.

What is meant by the engineering layout?

​It is a schematic design drawing in AutoCad format for the facility with clear measurement in (SQM) of each room/area with labels as per the services.
The engineering company must have the activity of “Interior Decoration” or “Architectural Prospective Drawings Services” for Hospitals/Day surgery Center/Fertility Center.

What is meant by Feasibility study/Proposal letter?

​It is an explanatory letter regarding the services/procedures that will be provided in the facility signed by the owner/partners or the authorized person with power of attorney.

What is meant by the Affection Plan (D.M map)?

​It is a map from Dubai Municipality or Free zone authority showing the land plot number.

What should be done to obtain a Trade Name Reservation Certificate?

​This can be done by submitting an online application and pay the required fees for  DED or Free Zones Authority.

What is the maximum number of doctors that can share a clinic/ consultation room?

​Two full-time physicians/dentists can share one room, providing their specialties require the same setting.

Can IVF services be added to a polyclinic?

​IVF services can only be offered in a standalone fertility centers or hospitals. However the specialty can be added in to polyclinics for consultation purposes only.

What is the required nurses ratio in the facility?

​1.    Assistant Nurse to Registered Nurse ratio is 2 : 1. However, for homecare facilities; it is required to have 8 nurses in total (3 AN to every 1 RN)
2.    Registered nurse /Assistant nurse to Physicians ratio is 1 : 2
3.    Registered nurse /Assistant nurse/Dental assistant to Dentist ratio is 1 : 1

What are the requirements to have a portable x-ray machine?

​The facility has to add the specialty of Diagnostic or Radiology service; where only a Diagnostic Radiology/Radiology physician can operate the machine. In addition, an approval from FANR and Dubai Hospital is required.

Is the approval of Dubai Municipality required for a Hospital/Day Surgical Center license initial approval?

​Yes, the applicant has to provide an approval from Dubai Municipality to turn the specific land location into a Hospital/DSC.

Is the medical removal of tattoo/ medical tattoo/ permanent make-up considered a service that requires a license or adding the specialty to the facility?

​No, non-surgical cosmetic procedure are services that do not require a license, but are privileges granted by the Medical Director of the facility for professionals who fulfills the criteria as per the Standards for Non-Surgical Cosmetic Services document

What is meant by a school/nursery proof document?

​It is the Knowledge and Human Development Authority - KHDA license (Not the same as the trade license).

What is the validity of the inactive facility license?

​The license is valid for one year, subjected to renewal within 3 months of the expiry date.

After obtaining an inactive facility license, is it possible to modify the approved application?

​Yes, modifications can be done with payment of required fees (Example: Change facility location, Add/remove specialty, Chang ownership. Except for the modification of "Change Facility Category").

How to obtain a copy of the facility license after its issuance?

​A soft copy of the license & other approval letters are available in the facility profile, they can be downloaded and printed from there.

Can the professionals start practicing after obtaining the initial facility approval?

​No, the facility must obtain the final approval and get its status changed to “Active” before its professional are allowed to work.

The final inspection visit has been completed, yet the facility license is not yet issued?

​It is possible that the facility has a pending action in its account (check the Dashboard) or it could be due to not completing the mandatory survey which is required to issue the license.

Can the inspection visit be reschedule after the payment?

​Yes, with no additional fees by communication with DHA on callcenter@dha.gov.ae However, in case of fulfillment of DHA requirements, a new application must be completed with a new inspection visit appointment scheduling and payment.

Who should be the medical director of the medical facility?

​The professional with the most senior position/ job title and longest duration of experience is considered the most suitable person for the position of the facility Medical Director.

What is the validity of the active facility license?

​The license is valid for one year, subjected to renewal.

How many routine inspection visits can be expected per year?

​For facilities other than Hospitals, a minimum of two visits per year are to be expected. The time interval between visits shall be based on the outcome of the inspection.

What is the primary reference for violations in the Emirate?

Decree of the Executive Council No. (32) of 2012 concerning The Regulation of Practicing Health Professions in the Emirate of Dubai is the primary reference for violations in the Emirate. If the healthcare facility or professional did not comply with the DHA regulations and guidelines, fines from Table (3) and table (4) shall be issued.

When applying to renew the facility license, what should be the validity of the DED license?

​The DED license should be valid for not less than 3 months.

Can the request for a facility temporary closure be extended beyond 6 months?

​Yes, by submitting an online application with clear and elaborated justification-subjected to DHA review and approval.

Is it mandatory to maintain the validity (renew) the facility and professionals licenses during the temporary closure period of the facility?

​Yes, the facility shall be responsible to ensure renewing the licenses & pay any applicable fines.

What should be done to the medical director license when wanting to cancel the facility license?

​First, all other professionals’ licenses must be cancelled. Then upon DHA approval of the facility cancelation online application, the medical director’s license will be canceled simultaneously.

What should be done in case the facility wants to cancel the license of the Medical Director, but have no current replacement?

​The medical director should apply for “Raise License Cancelation Issues” service from his/her Sheryan account, uploading all the supporting documents from the facility side.

What is meant by a facility Group?

​A facility group are the branches of the facility that share the same ownership. This can be documented in the system by applying for “Add Facility to Group” service and providing evidence of shared ownership.
Healthcare professionals can then rotate between the group facilities without the need for a part time license (According to Circular no. 80 pertaining Physicians Transfer Amongst Medical Facilities) – The Medical Director should access the list of professionals from the dashboard page then select the professional and select the option of approving the rotation. The option will be enabled and the professional will be able to issue sick leave certificate under the selected branches immediately (Working in branches of the part time license facility requires applying for another part time license)

Is there is any applicable fees for internal transfer of professionals amongst the facility branches?

​No, this service is completed free of charge. However, this should be documented in the facility account by applying for the “Activate Professional License” service and adding the branches to the professional license.

What is required to obtain a permission for conducting a hands-on workshop or a clinical training program at a facility?

​Training programs and hands-on workshop are considered an Add-on that requires to be added to the facility’s account by applying for “Amend Facility License” service, then choosing the “Clinical Training service” from the “Add/Remove Add-Ons” list. Upon filling the application, the required documents must all be provided as per the Guideline for Clinical training facilities.

Can a facility apply for more than one amendment within one application?

​Yes, that is possible.

How can the professionals’ licenses be updated in case of facility name change?

​Each professional is required to apply online for “License Card Replacement” service from their account in order to obtain an updated license card.

Would the facility license validity change upon changing the owner name?

​No change apply on the license validity after changing the owner name.

Why is the facility fined for a professional renewal delay when the professional is no longer working with the facility?

It is the responsibility of the facility to renew or cancel the professional licenses of its staff. The arrears fee shall apply on the facility's account if the professional license has not been renewed or cancelled prior to its expiry date.

  • Physicians/Dentists: 600AED per month (Up to 6 months)
  • Nurses/Allied Healthcare professionals/ TCAM: 200AED per month (Up to 6 months).

What is Sheryan system?

​Sheryan​ is the name given to DHA’s online licensing system for healthcare facilities and professionals. Details and access to all licensing services can be found there.​​

Where can the application status/ comments be found in the system?

Statuses and/or comments can be viewed in the professional / facility account under “My Applications” page in the Active or Closed applications tabs depending on the status of the application.​

Is there a user-guide for Sheryan?

​Yes, you may find detailed step-by-step instructions on how to apply for selected facility and professional services here​​.

Where can details about different licensing processes be found?

​All services and their related information including timeframe, fees, requirements, etc. can be found in the professionals service catalogue or the facilities service catalogue​.​

What is Dubai Medical Registry?

Dubai Medical Registry is a database for information about all healthcare professionals and facilities with active registration/ license within Dubai Health Authority.

The Registry contains multiple filters for easy access of details about either professionals or facilities.​​

Why was an active application rejected/closed even though it was not submitted back for review?

​As stated in the application Term and Condition, DHA reserve the right to reject any application if there is no response from the applicant, for more than 3 months. This will additionally forfeit the applicant's right for a refund of fees, associated to the service.​

What should be done in case there were no options after clicking dropdown menus within Sheryan applications?

To have a better experience while navigating Sheryan system or applying to any of its services, it is advised to use a laptop/personal computer and Google Chrome/Mozilla Firefox browser.

If the issue is not solved, please withdraw the application and re-apply for the service.​​

How can the personal details (Name/ Passport copy/ Nationality/ Gender/ Date of birth/ Profile picture) of the professional be updated on Sheryan account?

​This cannot be done from the account directly, the professional may change those details within any new applications they apply for​.

How can the email address and contact details be changed in Sheryan account?

​This can be done through the settings page by clicking on Edit personal Information (The new email address must not be used in any other Sheryan account)​.

Why is the code to reset Sheryan account password not accepted?

Kindly enter the username instead of email address when applying to change the password as the email might be used in another Sheryan account.​

Why it is not possible to submit an application (only the save button is enabled)?

Kindly make sure that all mandatory fields are filled and that all tabs have turned into the color green.

How can a professional know if he/she are eligible to obtain a DHA license?

​To view the eligibility criteria, please check the Unified Healthcare Professional Requirements (PQR)​. In addition, the free “Self-Assessment Tool​” service can provide an instant evaluation on the professional’s credentials.

Are documents in foreign languages other than Arabic or English accepted for the professional license application?

​No, documents need to be legally translated and uploaded in the application along with the original copies.​

Is certificate(s)/ documents attestation required for the professional license application?

​No, attestation of document is not required to unless it has been specifically requested by DHA credentialing team.

Is the high secondary school certificate (As per the country specific education) required for the professional license application?

​Yes, it is mandatory to be uploaded in the application unless the applicant degree is a BSc or a higher qualification​.

What is the logbook required in the professional license application?

​It is a record of surgical procedures performed by professional of surgical specialties for the last two years. The logbook should be signed, stamped and include the names, number and dates of performed surgeries. Please note that the logbook does not require Dataflow verification​.

What can be done in case the professional was not required to have a registration/license to practice in the country of last employment?

​The professional must provide a formal letter issued by a government entity (Medical Council or Ministry of Health) confirming that the professional is allowed to practice without a registration/license and that he/she are in good standing. If the professional did not manage to obtain the mentioned letter, an official Good Standing Certificate (GSC) from last employer confirming the same must be provided.​

Can the professional still apply for the license in case discontinuity in clinical practice for more than 2 years?

In that case, the professional is considered to be having a gap of practice which must not exceed 5 years for non-locals and 10 years for locals. A trainee title restriction would apply on the professional registration until fulfilling the gap requirements as set in the Unified Healthcare Professional Requirements (PQR).​

What is meant by the term "position" in the registration process?

​A position consists of a Category (e.g. physician, dentist), Title (e.g. specialist, consultant) and Specialty (e.g. cardiology, pediatrics). Each professional is allowed to have a maximum of 3 registered positions.​

If the Self-assessment Tool result was “not eligible”; can the professional still proceed into applying for a registration?

Yes, you may proceed with 'Request a Manual Review’ application; which is a paid service that require the DHA credentialing team to check if you fulfill the requirements for the position you are applying for.

In case of approval, you will have to proceed into applying for “Get Registered” service.​

Can an expired registration be renewed?

No, the registration can only be renewed in two scenarios: Three (3) months before expiry or three (3) months post the license cancellation date.

In case the registration expires, the professional is required to apply again for “Self Assessment Tool​” service and complete all requirement.

What is the difference between renewing the registration as a Full Registration or as Provisional Registration?

Renewing as Full Registration allows a healthcare facility to activate the professional license immediately, because the professional has already provided verified evidence of experience/ registration for the last 2 years proofing continuity of practice.

​Renewing as Provisional Registration secures the approved position without the need for re-assessment. However, if a healthcare facility wishes to activate the license, the professional must apply to renew the registration into a Full Registration and update their account with verified evidence of continuity of practice. 

Does renewing the registration guarantee approval of the position?

​Yes, unless a gap of practice of over 2 years has been detected, then a trainee restriction shall be added “The trainee restriction will be removed once the professional completes the gap of practice requirements as stated in the "Unified Healthcare Professional Requirements (PQR)​”.

Can the professional start practicing once the registration gets activated?

​An active registration is like an eligibility proof to start job hunting in Dubai. The registration must be activated into a license by a hiring facility first in order to start practicing.​

How can a previously obtained eligibility letter (on the old system) be renewed?

​If the letter was valid, then the professional would have a valid registration in their account. But in case it was expired, then the professional must apply again starting with the “Self Assessment Tool​” service and uploading a copy of the eligibility letter in the application.

What is meant by PQR?

​PQR refers to the Unified Healthcare Professional Qualification Requirements which is the licensing guideline followed within UAE by the regulatory authorities (Ministry of Health and Prevention,  Department of Health – Abu Dhabi and Dubai Health Authority). It lists the licensing titles and the requirements and specifications for each of those titles. The PQR document have been transferred into a free automated Self-Assessment Tool service​, enabling an immediate evaluation of the professional’s credentials.​​

When will be the next update of the Unified Healthcare Professional Qualification Requirements (PQR) document?

​The PQR is updated every 2 to 3 years; the updated version may include new titles, new recognized countries and updated requirements.​

What should be done in case the applicant’s title was not listed in the Unified Healthcare Professional Qualification Requirements (PQR)?

​The applicant may apply to the most relevant (closest) title(s) according to their qualifications and experiences and the DHA credentialing team shall review the documents and select the suitable title in case the PQR criteria was fulfilled.​

What is meant by Primary Source Verification (PSV) process?

​Primary source verification (PSV) process aims to ensure safe and effective professional practice by verifying the documents provided for licensure directly from their original source(s). This process is completed by "Dataflow​" which is a specialized international verification company.​

What is meant by linking of the Primary Source Verification (PSV) - Dataflow report result?

​It is a process of electronically linking the verification result in the professional registration applications. To be able to link, the PSV report must be transferred into an electronic report; starting by creating an account on Dataflow website​ and following the applicable steps (e.g. old report, reports issued under other authorities…etc.).

What is the timeframe for a Primary Source Verification (PSV) - Dataflow report to be completed?

​It takes twenty four (25) working days (from payment date) for a new PSV report to be issued. And five (5) working days (from payment date) for existing PSV reports to be transferred.​

How can the status of the Primary Source Verification (PSV) - Dataflow report be tracked?

It is possible to track PSV reports by clicking here.

What is the validity of the Primary Source Verification (PSV) - Dataflow report?

​PSV reports have no validity; new documents are added to existing reports. However, previously checked documents may require a new verification in case it has been updated (e.g. an update to the experience duration that has been verified earlier).​

What are the Primary Source Verification (PSV) - Dataflow report fees?

​To view Professional Licensing Fees click here​.

Are Dataflow reports issued by other authorities, recognized by DHA?

​Yes they are, however there shall apply a report transfer fee of AED 100 dirham and DHA may request verification of an already verified document if it has been updated.​

Is Dubai Healthcare City Authority (DHCC) Primary Source verification recognized by DHA?

​Yes, it is. The report should be uploaded in the registration application under “Other Documents” section. The included documents in DHCC report shall not require Dataflow verification, unless there is an update in them (e.g. an update to the experience duration that has been verified earlier).​

How can a previous Primary Source Verification (PSV) - Dataflow report be linked in Sheryan account?

​If the Dataflow verified documents are not present under the “Verifications and CBT Assessments” page in Sheryan account, then the professional must apply for the transfer service on Data​flow website​ (This process may take up to five working days and it is a free service for DHA reports post 2017, for other cases transfer fees shall apply).​

After reviewing the professional’s application, how can a new documents be verified as requested by DHA credentialing team?

​The professional must login to their Dataflow account​ and create a new case for additional document through the portal.

What type of exam is required to apply for DHA License?

​The applicant is required to pass one assessment only for each position he/she applies for (A Computer Based Testing – CBT or an Oral Assessment). To know the type of the required assessment, complete the “Self Assessment Tool​” service.

What is a Prometric assessment?

​DHA conducts Computer Based Testing (CBT) as a mode of assessing professionals applying to practice in the emirate of Dubai. DHA runs its CBTs through a recognized global leader in technology-enabled testing, called Prometric. Prometric​, with its centers across the globe, professionals may attend the assessment from their home country.

What is an Oral Assessment?

​It is an interview by an examining panel conducted in Dubai. The assessment duration for physicians/ dentists assessment is thirty (30) to forty-five (45) minutes, while for other categories it lasts between twenty (20) to thirty (30) minutes.​

Does DHA provide study references for the licensing exam?

​DHA does not provide any references for (Oral Assessment). However, for Prometric exams, some specialties references are available on here​.

What document(s) are required for DHA assessment?

The original passport is the only required document.​

What is the assessment exemption criteria?

When and where are the assessment results announced?

It is important to note that the assessment result is not shared with applicants, only the outcome as Pass or Fail is. Prometric Assessment results are shared instantly while oral assessment results are published within 5 working days.

The results will be displayed in the application form (Get Registered or Add/Upgrade Professional Registration). Prometric results can also be found in the “Verifications and CBT Assessments” page in the professional account.​

When can a professional re-appear for a new assessment in case of failing an earlier attempt?

​There is no grace period to take another assessment.  The professional may re-apply again once the first attempt is completed.​

What can be done in case the applicant failed three assessments?

​According to the Unified Healthcare Professional Qualification Requirements (PQR)​ applicants have only three (3) attempts for each position. The professional must obtain a new qualification and fulfil the PQR criteria for a new higher title to be able to apply again.

Can an applicant appeal the assessment result?

​Yes, except appealing for forth assessment attempt. The applicant may submit an appeal letter to regulation@dha.gov.ae​ within one (1) month after receiving the results.

Are professionals required to re-take the assessment in case their license was cancelled?

​If the professional does not renew their registration within a year of the cancelation and the assessment has been passed more than five (5) years ago, they will have to be examined again once they apply (if no other assessment exemption criteria applies upon applying).​

Why there has been no feedback after submitting the oral assessment date range?

​Feedback will be sent three (3) working days or earlier before the selected date range, confirming the availability of an assessment panel and the exam will be scheduled. Otherwise, the professional need to wait until the next selected date range.​

Is malpractice insurance required for license activation?

​Malpractice Insurance should be available and valid, covering the period of the professional’s practice, however, there is no need to upload it in the license activation application​.

Can an expired professional license be renewed?

​Only full-time licenses can be renewed within a period of maximum six (6) months from the expiry date, however, penalty for non-renewal shall apply

(It is important to note that clinical practice is not permitted if the professional license is expired).

How can a professional license that has expired for over 6 months be renewed?

​The facility must apply to cancel the professional license and pay all penalties then they can apply to activate the license again.​

What would be the validity of a renewed professional license in case it was renewed post the expiry date?

​The renewed license will have the original expiry date.

Why wasn’t the license updated with the new position after completing the Add/Upgrade Professional Registration service?

​In order for the updated position to reflect on an active license (full time or part time), the facility must apply for Add/Upgrade Professional License service.

However, to activate a new license with the updated position, the facility should apply for Activate Professional License service​(example: activating a new part time license)​.

What is the validity of the updated professional license (when a new position or an upgraded title is added)?

​The validity shall remain the same as the validity of the license before the update​.

How to obtain a DHA Professional License?

A career in healthcare in Dubai starts with obtaining a registration then activating it into a license. To apply for the registration the professional must first apply for the Self Assessment Tool​ as a first step.

What is the validity of the professional license?

​The license is valid for 1 year; however, the validity will not be printed on the license card. It can be checked and tracked from the facility and professional account.

Why is the professional license status showing as 'Inactive - Awaiting Facility License’?

​If the facility license status is 'Inactive', then the Professionals licenses status will be set to 'Inactive - Awaiting Facility License’ until the facility license gets activated (Professionals must not practice until their license status becomes Active).​

What should be done in case the professional license card was not received although it has been issued more than 5 days ago?

​Kindly email the courier company “Zajel” customer care office on info@zajel.com or contact their toll free number 80021111.

Can the professional start practicing without receiving the license card?

​Yes, as an interim license will be issued in the facility account (A copy is sent to the professional’s email address as well) until the license card is delivered by the courier company “Zajel” within 5 working days.​

Where can the interim license be found?

​The interim license (valid for 14 days from the license activation date) can be found in the facility account under the “Closed” applications tab. In addition, a copy is sent to the professional’s email address as well.​

Should visiting doctors obtain a DHA license?

Yes, all visiting professionals need to apply for a full-time license in order to clinically practice their specialty in Dubai even if for a limited period of time (procedures and steps are similar to other professionals).

How many part time licenses is permitted for professionals?

License positionMaximum number of Part Time Permissions
General Practitioner/ General Dentist/ Nurses & Midwives/ Allied Healthcare professionals/ TCAM1
Specialist (non-surgical specialties)2
Specialist (surgical specialties)4
Consultant4
Specialist under-supervision/ Registrar1

For more information, please check Healthcare Professionals Licensing Policy and Circular no. (80) regarding physicians transfer in-between branches of mother group and Nursery clinic facility requirements​.

Can a part time license have a different position than the full time license?

​Yes, it is possible to activate a part time license on a position that is not listed in the full time license​.

Will updating (add/upgrade positions) to the full time license reflect on the part time license(s)?

No, the part time license position(s) will not change unless the part time facility apply to update it.

Is the professional permitted to practice in other branches of their full time license facility?

​Yes, according to Circular no. (80) for year 2016, a professional may practice at branches of their full time license facility. First of all, the facility and its branches should be registered as a “Group” in Sheryan; then the Medical Director should access the list of professionals from the dashboard page then select the professional and select the option of approving the rotation. The option will be enabled and the professional will be able to issue sick leave certificate under the selected branches immediately.

(Working in branches of the part time license facility requires applying for another part time license).

Will the part time license(s) be automatically cancelled; if the full time license facility removed the part time license approval?

​No, the current part time license(s) shall remain active. However, those licenses cannot be renewed unless the full time license facility grant the part time license approval again​.

Will the part time license(s) be automatically cancelled if the full time license was cancelled?

​No, however the status of the part time license(s) will be set to “Active in transition” until a new full time license is activated (and the facility grants an approval to re-activate the part time license) or one of the part time licenses is converted into a full time license (clinical practice is not permitted when the license status is on hold).​

Will there be any penalties for the delay in renewing part time license(s)?

​No, in case the part-time license was not renewed, the status will be set to “Expired” with no penalties and the part time license facility must apply again in order to activate the license.​

How can a part time License be converted into a full time License?

Once the Full time license is cancelled, the part time license status becomes “Active in transition” and that is when the part time facility has the option to convert the license into a full time license through the “Activate Professional License” service with fees of AED 200 (the new full time license will have the same part time license expiry date)​.

How can the full time license facility grant a part time license approval to the professional?

​This should be done from the Medical Director account, where the list of professionals should be accessed from the dashboard page then select the professional and approve the option of ‘Allow this professional to apply for part time licenses’.​

Why is a trainee restriction added on certain professional licenses?

​Trainee restriction is put on professionals who do not fulfill the experience criteria as per Unified Healthcare Professional Requirements (PQR) and DHA credentialing team evaluation (e.g. Tier 3 degrees, gap of practice, fresh graduate). Once the requirements are fulfilled, the professional may update the license.​

How can an applicant apply for a "trainee" title with DHA?

​Applicants cannot apply directly on the system for the title of trainee. First, they must complete the Self ​Assessment Tool​ service selecting their main title, then according to the result of the self-assessment tool; the applicant should proceed into applying for either “Get Registered” or “Manual Review” services. Once the DHA credentialing team approves the application, a trainee restriction will be put on the professional’s registration.​

Where can the trainee period be completed?

​The required training should be a hands-on training in a training approved facility. If the professional wishes to train in Dubai, they may check for approved facilities in Dubai Medical Registry​ (filter by Add-Ons: Clinical Training Service and then contact the facility for more details). If the training is conducted outside UAE, then a valid license/ registration covering the training period must be provided.​

What should be done in case the facility is refusing to cancel the professional license?

​The professional can apply for “Raise License Cancelation Issues​” service uploading supportive documents (e.g. New employment visa under new licensed healthcare facility, confirmation of employment Visa or labor card cancellation, Temporary permission to work in another healthcare facility from Ministry Human Resources and Emiratization) and DHA shall take the necessary action.

When can a professional apply to obtain a new license if their license has been revoked?

​DHA shall not accept applications by revoked professionals prior to a period of two (2) years from the date of revocation. Re-applying will be subject to Medical Practice Committee (MPC) approval and fulfilment of the Unified Healthcare Professional Requirements (PQR)​ criteria which includes providing positive verification report of new documents and passing any required assessment.​​

What is meant by the Good Standing Certificate (GSC) requested in the registration application?

​Good Standing certificate is a certificate issued by the Medical Council / Regulatory licensing body, confirming the professional’s Good Standing (Lack of any malpractice) during his/her practice. The submitted letter must not be older than 6 months on the date of applying.​

How to obtain the Good Standing Certificate after the online application is approved?

The Good Standing Certificate can be found in the professional’s account by accessing “My Applications” page under Closed applications tab.​

What is the validity of the DHA Good Standing Certificate?

​DHA Good Standing Certificate has no validity only an issue date. It is up to the receiving authority to decide whether to accept the certificate or not.

Will the Good Standing certificate include the name of the facility(s) the professional works or previously worked at?

​No, the facility(s) details shall not be included in the issued certificate.​

Can the good standing certificate be sent abroad?

​Yes, DHA shall provide a stamped envelope with the letter that can be forwarded by courier (arranged by the professional).​

Can the professional apply for a Good Standing Certificate in case their license status is revoked/ suspended?

​Yes, however, the letter will not be issued as “Good Standing Certificate” but instead as a “Letter of Current Status” with details of the revocation / suspension.​

Why is the license validity date in the Good Standing Certificate different from the license card?

​If the facility cancels the professional license before the expiry date, the cancelation date will be the date listed in the certificate.​

How can the professional request a copy of the Good Standing Certificate forwarded by another health authority to DHA?

​A request along with a copy of the professional’s passport must be emailed to regulation@dha.gov.ae

For professionals with cancelled DHA license, is a DHA Good Standing Certificate required when applying for a new registration/ license?

​If the professional is applying for the same position with no new experience outside the jurisdiction of DHA, then there is no need to upload for a good standing certificate.​

What is the process to verify a professional’s license details as requested by other authority(s)?

​The professional or any person repressing them (must have a copy of the professional’s valid passport) should visit our office with the required document/ form. After payment of the required fees (AED 500) the form shall be completed within 5 working days.​

What will happen in case the professional did not manage to complete the required CPD points within the given period?

​If the professional underachieves the CPD target for the year, then the CPD points must be made up in the following year.​

What is the number of CPD points required from professionals who have a license of more than one different categories positions?

​If there are multiple categories under the professional license, the target CPD points are combined (the sum of required CPD points for each category)​.

What is the cost of DHA professional licensing services?

​To view Professional Licensing Fees click here.

What are the payment channel available on Sheryan?

​The online payment is accepted using Credit Card (Visa or Master card), Debit and eDirham card.

How to get a copy of the application payment receipt?

​The payment receipt for any application can be found by opening the application from the closed applications tab in the professional /facility account.

What are the penalty fees for delays in renewing the professional license?

​To view all fees related to professional licensing click here.

Can fines/ violations be paid in installments?

​Fines cannot be paid in installments. However, violations installment can be accepted provided the professional violation exceeds AED 5,000 and the facility violation exceeds AED 20,000.

What is the way to apply for medical complaint on a health Professional or a health facility?

​Kindly click here

What are the contact details for Health Regulation Sector (HRS)?

​Telephone: 800342
Email address: regulation@dha.gov.ae
Customer Happiness Center: Festival tower, working hours Sunday to Thursday from 7:30 am to 2:30 pm.

There has been a mistake in the issued sick leave certificate, can this be edited?

​No, Sick Leave certificate details cannot be changed once issued. The professional/ facility must apply for a new certificate (No refund will be accepted).

How to submit CPD/CME points to the professional account?

​Licensed professionals must update their account with the required annual CPD/CME points to ensure accessibility to other professional services.

This can be completed through applying for the service “Update CPD Points"

What should be done in case the applicant’s qualification/ country of attained qualification was not listed in the Unified Healthcare Professional Qualification Requirements (PQR)?

​Applicant may still apply for a manual review of the qualification and the DHA credentialing team shall evaluate the documents and select a suitable title (in case the PQR criteria was fulfilled) or reject the application​

Who is permitted to perform BOTOX, fillers and Mesotherapy procedures?

Non-surgical cosmetic procedures are privileges granted by the Medical Director of the facility for professionals who fulfills the criteria as per the Standards for Non-Surgical Cosmetic Services document​

How to create an account on Sheryan system?

You may find detailed step-by-step instructions here .

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