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Medicine Home Delivery Last updated: 06/06/2018

​Dubai Health Authority provide “Medicine Home Delivery” service for patients and clients of Dubai Health Authority through the express delivery company (Zajel)

Eligibility
Who is eligible for this service
Fees
Fees Amount:
AED ​35 for delivery within Dubai
AED 55 for Delivery outside Dubai

Fees Details:

​Delivery Fees

Payment Mode/ Channel: Cash
Require Payment? Yes
Procedures
Procedure: Documents required Channel

A. Patient shall attend his visit in the hospital as per the scheduled appointment.

B. Medicine shall be prescribed to the patient through Pharmacy Computer System (as normal procedure). 

C. Patient shall have valid medicine order, either new prescription or refill in Pharmacy Computer System. 

D. Service Request: service shall be requested either by pharmacist or patient: 

Pharmacist:

1. Patient attends the pharmacy. 

2. Pharmacist shall inform the patient about the service. 

3. Pharmacist shall confirm the availability of valid prescription.

4. Pharmacists shall fill and submit the electronic "Delivery Request Form" which is available on  website on behalf of the patient. 

5. "Delivery Request Form" shall be sent to the pharmacy section distribution email.

6. Pharmacist shall receive the requests submitted by the patients

Patient: 

1. Patient shall access the electronic "Delivery Request Form" which is available on DHA website.

2. "Delivery Request Form" shall be sent to the pharmacy section distribution email

3. Pharmacist shall receive the requests submitted by the patients. 

E. Pharmacist shall confirm the availability of valid prescription. 

F. Pharmacy section shall prepare and pack the requested medicine and attach "Delivery Request Form". 

G. Zajel shall collect the medicines twice daily a per scheduled collection time. 

H. Zajel shall deliver the medicine and collect the fees. 

I. Patient shall sign on "Delivery Request Form" upon receiving the medicines.

J. Zajel shall send daily reports on number of deliveries and timing attached with copies of all signed "Delivery Request Form". 

K. Zajel shall return undelivered or returned medicine to the pharmacy section in the same day. No medicine to be stored with Zajel .

L. Pharmacy Department shall prepare a monthly report and submit is to Finance Department to settle payment with Zajel.

Electronic “Delivery Request Form”​

Online

Time
Time of the Service: Patient can request the services any time. Medicines will be collected for delivery twice daily (10am & 5 pm) 7 days a week
Location
Location(s) Providing This Service: • Rashid Hospital Pharmacy Section • Dubai Hospital Pharmacy Section • Latifa Hospital Pharmacy Section • Dubai Diabetes Center Pharmacy Section
Department & Section
Department Name: Pharmacy Department
Section Name: Rashid Hospital Pharmacy Section , Dubai Hospital Pharmacy Section , Latifa Hospital Pharmacy Section, Dubai Diabetes Center Pharmacy Section
Notes

• Valid medicine prescription is mandatory. • Request the refill medicine before 2 weeks only of the due refill time. • Check your medication upon delivery. • Repeated requests for the same prescription shall be ignored.

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