| Major Services |
Processes/Procedures/Activities |
| 1) Dispensing medication to outpatients and providing counseling to ensure safe and proper use of drugs. | Label clear instructions in both English and Arabic with a proper explanation. |
| 2) Dispensing medication to inpatients in unit dose form and reviewing patient drug profiles for appropriate drug therapy and potential interaction. | Reviewing electronic patient medication profiles, ensuring appropriate doses contraindications excluding any interactions and supplying labeled medications in unit dose form through the unit dose carts. |
| 3) Supply of emergency drug kits, trays and CPR boxes to speed up patient rescue in wards and throughout all departments. | Preparing, labeling, double-checking and supplying medications in resuscitation trays, kits and CPR boxes to the different hospitals units. |
| 4) Provision of drug information to healthcare professionals (doctors, nurses, etc.). | Attending enquires from doctors and nurses through telephone calls or through direct contact. In addition to drug information services through E-mail or pharmaceutical drug information forms. |
| 5) Provision of drug information to the patient. | Attending enquires from doctors and nurses through telephone calls or through direct contact. Provision of health education leaflets and private counseling. |
| 6) Provision of patient education. | Directly contacting inpatients to demonstrate the use of their medication and other related interactions. |
| 7) Provision of training and orientation to pharmacy staff students. | Supervision of new staff and pharmacy students by senior staff and training them on all aspects of pharmacy practice. |
| 8) Dispensing and controlling of controlled and semi-controlled drugs. | Keeping controlled and semi-controlled drugs in secured locked cabinets. Strict control is to be exercised with regards to their issues and receipt and proper records should be maintained. |
| 9) Pricing and selling medication which are not available in private pharmacies. | A standard price list ensures that drugs not available in private pharmacies can be sold in the hospital pharmacy through a payment notification form, which is prepared by the pharmacists and sent to the accounts department for payment by outpatients. |
| 10) Pricing of medication in the respective wards for discharged patients. | Inpatients who must pay for medication are charged in the same manner.
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| 11) Preparation and dispensing of extemporaneous preparations. | Standard formulas are available for the preparation of the extemporaneous.
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12) Topping-up of ward stock medication.
| Medicine is supplied to the wards and emergency departments to maintain optimum stock level for each drug in the stock list. |
| 13) IV Admixture | Preparation, labeling, handling, and distribution of IV admixture under aseptic conditions after verification of their compatibilities.
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| 14) TPN Services | Preparation, labeling, handling, and distribution of Total Parentral Nutrition admixture under aseptic conditions using a TPN compounding machine and software calculator.
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