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Performance Management


Within the framework of the Dubai Strategic Plan 2021, which aims to promote the field of services in various sectors and upgrading the emirate to place them in the ranks of major global cities. Dubai Health Authority has urged strategic plan under the "Excellence and Quality" program and one of the initiative under that program is “Qeyas" initiative, the initiative to develop a system to measure the performance among all healthcare facility in the Emirate of Dubai.

The project focuses on developing performance measures around the following pillars:

  1. Patient Safety Indicators
  2. Clinical Quality Indicators
  3. Patient Happiness Indicators (patient experience, wait time, etc.)
  4. Financial Indicators
  5. Operational Indicators

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