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Facility Monitoring

Compliance Review
At any time and upon reasonable cause, the Health Regulation Department (HRD) may conduct random inspection to audit any licensed healthcare facility to determine the facility compliance with the DHA regulations, and take appropriate action if required.

The HRD licensure surveyors (the legal seizer bailiffs) and/or any duly authorized representative shall conduct regular onsite inspections to ensure the health facility compliance with the relevant DHA regulations and Federal laws.

The onsite inspections may be scheduled or un-announced. 

Deficiency Statements
After every inspection in which non-compliance to the DHA regulations have been identified, the authorized licensure surveyors shall issue an onsite copy of the field inspection report followed by a letter stating the identified violations/warning.

The violation shall be based upon the administrative decision No.39/2005. 

To view the new violation list click here

Plan of correction
The healthcare facility management shall submit to the Head of Quality Assurance Section (QAS) a written plan of correction of cited violations within fifteen (15) days after receiving the noncompliance letter stating the identified violations/warning. 

Appeal process
The healthcare facilities may appeal to the HRD Customer Satisfaction Office against an onsite inspection decision in writing within thirty (30) days from the day of receipt of the violation letter. However, the outcome of the appeal decision is FINAL as per the HRD policy.  

Temporary suspension of healthcare facility license

If identified that any healthcare facility poses an imminent risk to the safety of patients, employees or visitors of the facility; HRD shall assess the facility operations or specific service, and may recommend to the Director General of Dubai Health Authority the temporary suspension of the facility license or specific services. The Director General shall form an investigative committee and may issue a decree of temporary suspension. 

Wassel Sotak

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