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Latifa Hospital announces the implementation of an intelligent communication technology to help improve patient care, safety and satisfaction

Latifa Hospital announced on Wednesday the implementation of an intelligent communication technology that aims to help improve patient care, safety and satisfaction. The new system—provided by Vocera Communication, Inc, a recognized leader in clinical communication and workflow solutions—aims to improve staff response times and create a quieter environment for patients using secure text messaging and hands-free voice communication at the 344-bed hospital. Commenting on the implementation of the new system, His Excellency Humaid Al Qutami, Chairman of the Board and Director General of the Dubai Health Authority (DHA) said the adoption of the technology is an important step in utilizing technology to better serve customers, which is in line with the Dubai Government strategy of converting the city into a smart one. He added that the launch will help doctors to better communicate with each other to accomplish customer satisfaction and fulfill the authority’s ultimate objective, which is achieving a healthy and happy community. Al Qutami revealed that the system will be launched in all DHA facilities in the next phase as it is compatible with existing smart technology adopted at its facilities. Dr Muna Tahlak, CEO of Latifa Hospital said that the DHA is on a mission to create a smart healthcare system and an important component of that vision is having an intelligent communication platform,” Further explaining the Vocera technology, she said that it will help connect team members by role, name or group using voice or text. “The speed of connectivity will improve workflows and communication efficiency between nurses and doctors, which is critical for many of our patient cases like emergency c-sections,” she added during a press conference held on the sidelines of GITEX 2017. Dr Tahlak said as the the insurance legislation comes through and more people become insured an increase in the number of patients served is expected. “Therefore we need to have the right infrastructure in place, and a smart communication system is key to ensuring safe, high-quality patient care.” Implementing an electronic health record (EHR) system is also part of the hospital’s expansion plan. Integration with the EHR and Vocera technology will help improve communication of critical lab results and other important information to the right clinicians at the right time on their device of choice. Brent Lang, president and CEO of Vocera said they are excited to support Latifa Hospital and be part of Dubai Health Authority’s mission to create a smart health system. “The combination of Latifa Hospital’s clinical expertise and an intelligent communication system is sure to transform the healthcare experience for patients, families and staff.” Latifa Hospital is well-known for its maternity services expertise and is a referral hospital for high-risk deliveries because of its sophisticated neonatal intensive care unit, fetomaternal services, and the pediatric surgery unit. A healthcare pioneer for almost 30 years, it is the oldest and largest maternity and pediatric government hospital in the emirate. Every year, approximately 6,000 deliveries take place at the hospital. In 2016, approximately 60,000 patients were seen in Latifa Hospital’s emergency department.
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