Wassel Sotak


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Wassel Sotak initiative

With the goal of opening and reinforcing communication avenues and enabling us to receive client complaints, suggestions and inquiries, the Dubai Health Authority is pleased to launch its "Wassel Sotak" initiative, which aims to achieve better-enhanced and developed service quality standards.

What are the aims of Wassel Sotak?

1- Supporting Communication methods with customers, WHILE realizing the highest standards of Public Satisfaction with the services provided by Dubai Health Authority.
2- Improving and developing the level of provided services, to ensure WE MEET OUR commitment TO PROVIDING the best practices, in term of excellence and quality in customer service.

Wassel sotak: a world of world-class standards

Keep your voice heard through the unified complaints and suggestions system of Dubai Government. Based on best international and local practices, we deal with suggestions and complaints in a timely and qualified manner, and use this feedback to improve the level of institutional performance as well as the level of customer satisfaction with the government bodies.

Wassel sotak information for high institutional performance

Dubai Health Authority’s core focus is to invest in a knowledgeable workforce by utilizing and using the available human resources (both employees and customers) to better serve the society. By using these resources and then analyzing the data, Dubai Health Authority will be able to better serve community.

The continuous and durable feedback, opinion and suggestions of customers and employees shall be treated as an incentive to perform better and make continuous improvements.

Wassel sotak: Feedback for continuous improvement

Feedback we receive via the unified complaints system is one of the most significant methods of simplifying procedures, as well as improving and developing services, thereby enhancing the level of customer satisfaction toward the services extended by the Dubai Heath Authority.

The act of implementing the institutional clients complaints system comes from the Dubai Health Authority's keenness to support and promote all avenues of communication with its diverse clientele in order to identify performance improvement and development opportunities.

Wassel Sotak: Call Center

The Call Center at Dubai Health Authority is there for all your inquiries. As one of the channels designated to receive all suggestions, complaints and inquiries concerning the Authority services through a unified tele-center, our aim is to reach excellent levels of customer satisfaction through the following services:

  • Attending to customers inquires concerning the provided services at Dubai Health Authority, and how to receive them.
  • Receiving customers’ complaints and suggestions.
    Providing general information on locations, addresses and phone numbers of Dubai Health Authority.
  • Providing Information on the activities provided in Dubai Health Authority.