FAQ 

Frequently Asked Questions

How will I receive my test results?

You will receive your test results via SMS so it is important that you make sure you have provided the correct mobile telephone number. Once you have the results you will be able to proceed with DNRD residency procedures.

How do I use the service? Can somebody help me?

If you are using the medical fitness service for the first time, please refer to the user manual for help. If you have any more questions or queries, you can email us at ithelpdesk@dha.gov.ae.

How can I check if my test results are ready?

To check if your results are ready you should contact the primary health centre where the test was performed.  Please find the correct telephone number below:

Why am I not able to view the registration form window?

If you are using the Windows XP operating system and the pop-up blocker is turned on then please visit the user manual for help.  If you are still unable to view the registration form window then please take your health card number and your reference number to any primary health centre and you will be able to collect a printed copy of the registration form.

I have entered my credit card details, clicked on ‘Pay’ and have been waiting for two minutes. What should I do now?

Please keep your browser window open until you receive a message confirming the status of your transaction.  The payment should not take any longer than two minutes.  If you wish to

check the status of the payment, please visit the new payment enquiry service.

The payment enquiry service shows that my payment was not completed, but I received an SMS from my bank showing that the money has been deducted from my account.  Has the payment been taken?

The payment has not been taken from your bank account; it has been frozen so you will not be able to use the money for any other transaction.  The amount will be unfrozen within 3 to 15 days, depending on the bank.  Your bank’s online service will be able to clarify and confirm this by comparing the available balance in your account and the actual balance.

Why does the system become slow sometimes?

Users may experience slow speeds from the system between 10:30 am and 1:30 pm as these are the system’s peak hours.

What online payment options are available?

Payment can be made by credit card or eDirham.

How can I check the status of my online transaction?

You can use the new payment enquiry  service to check the status of your online payment.