Vision:
To become a role model by delivering innovative and adaptable shared services that contribute to the success of our customers.
Mission:
To provide DHA entities with quality, timely, efficient and cost-effective customised services that are aimed at standardising and streamlining processes, integrating services, delivering greater value and focusing on continuous improvement, in accordance with applicable laws and policies.
Values:
• Excellence
• Transparency
• Customer Focus
• Cooperation
• Accountability
• Staff Development
As indicated in our mission, our long-term goal (3-5 years) is to provide tailored, customer driven, quality and timely services. These services will be based on Service Level Agreements (SLA) with our strategic partners, which detail customer’s requirements, expectations and delivery needs. Our services, including consultations, will cover the following areas:
1. Administrative:
- Laundry
- Sterilisation
- Security Services
- Landscaping Services
- Staff Accommodations
- Transportation Services
- Facility and Fixed Assets Management
2. Engineering:
- Feasibility Studies
- Project Management
- Engineering Consulting
- Maintenance Management – Facilities
- Safety and Environmental Management
- Re-Engineering and Process Management
- Maintenance Management – Biomedical Equipment
3. Financial:
- Account Payable
- Financial Reporting
- General Accounting
- Cost-Benefit Analysis
- Account Receivable and Collection
- Financial Planning and Budgeting
- Financial Risk Assessment and Management
4. Human Resources:
- Self Service
- Hire to Retire
- HR Consulting
- Record Keeping
- Employee Relations
- Workforce Planning
- Payroll and Benefits
- Training and Development
5. Information Technology (IT):
- Infrastructure Services
- Communication Services
- Health Administrative Services
- Corporate Administrative Services
6. Internal Financial Audit:
- HR Procedures Auditing
- Account Payable Auditing
- Account Receivable Auditing
- Financial and Accounting Auditing
- Internal System and Control Auditing
- Inventory and Material Management Auditing
- Response to Dubai Government Financial Audits and Observations
7. Legal:
- Drafting and Reviewing Contracts
- Legal Protection and Representation
- Ensuring Compliance with all Laws and Regulations
- Legal Arbitration, Investigation, Consultation and Advice
8. Purchasing and Contract:
- Strategic Sourcing
- Negotiation and Contract
- Maximising Purchasing Power
- Inventory and Material Management
- Assess, Approve and Monitor Suppliers’ Performance
9. Overseas Treatments (O.S.T):
- Manage (A-Z) O.S.T Services
- After Treatment Follow-up Service
- Manage Doctors’ Visitation Programme
- Assess Treatment Requests and Provide Advice