The Health Regulation Department (HRD) aims to provide high quality healthcare services to the population of Dubai. The HRD aims at dealing with patients and their carers in an environment of transparency where trustworthiness prevails.
Therefore, we encourage you to share with us your experiences and to provide us with your comments .Your valued feedback will be used to improve the quality of health services.
If you have any issues, concerns or need to make a complaint, the following information about Medical Complaints Procedure in Health Regulation Department will help you to do this.
Medical Complaint Definition
A Medical Complaint is any written or spoken expression of dissatisfaction with a health care service in the Emirate of Dubai. Any such Complaint is taken very seriously and treated with appropriate professional attention and discretion.
Our aims are to:
Deal with medical complaints openly, promptly and properly
Resolve verified issues as soon as possible
Learn from complaints and improve health care services in the Emirate of Dubai
All Medical Complaints and concerns shall be considered, whether they are formally written Complaints or a concern expressed during discussions with a health care professional or views expressed as part of a customer feedback survey.
Scope of Service
HRD will only accept complaints related to a health service or its quality.