Rashid Hospital places a high priority on quality and patient safety
• To improve the functioning of the hospital.
• To assist the organization in achieving a commitment to quality.
• To assist departments in meeting their identified and expressed level of quality.
• To assist the organization in creating a culture of quality, patient safety and learning.
• To lead the process for maintaining the accreditation of the Joint Commission International (JCI)
• Coordinates all quality improvement activities for enhancing patient safety through the Hospital’s Joint Commission accreditation.
• Responsible for a hospital-wide Risk Management Program which uses the patient safety incident reporting system, etc.
• Coordinates the quality improvement and patient safety programs of the hospital that are dedicated to quality care, patient satisfaction and meticulous attention to patient safety.
• Facilitating and coordinating the development of integrated patient-focused/care programs, such as JCI Disease or Condition Specific Care Certification.
• Patient and System Tracer Activity
• Policy and Procedures
• Quality Improvement
• Educational activities:
• Weekly Thursday meetings
• Interns induction program and bi/monthly training sessions
• Bi/monthly nursing/quality meetings
• General orientation program
• Mandatory education
• Other training workshops
• Performance measurement
• Assisting the departments in identifying key performance indicators
• Data aggregation and analysis
• Development and trending of performance indicators
• Data management, including handling all aspects of data recording and trending for:
• Incident reporting
• Sentinel events and root cause analysis
• Clinical Review
- Joint Commission International Accreditation (JCIA):
Rashid Hospital was accredited by the Joint Commission International on 25th October 2007
Q: How does JCI Accreditation benefit our patients?
A: Rashid Hospital patients can be assured that the hospital is complying with international standards in areas such as:
• Access to care and continuity of care
• Patient and family rights
• Assessment of patients
• Care of patients
• Anesthesia and surgical care
• Medication management and use
• Patient and family education
• Quality improvement and patient safety
• Prevention and control of infections
• Governance, leadership and direction
• Facility management and safety
• Staff qualifications and education
• Management of communication and information
It would be impossible to maintain the accreditation status without the efforts of our leadership, doctors, nurses and other healthcare professionals. Their dedication and commitment enable us to provide the highest levels of quality care to our patients. Accreditation of the Rashid Hospital by the JCI is an acknowledgement of the continued commitment of its staff to constant improvement in the quality of healthcare.
Dubai Government Excellence Program 2008 and 2009:
• Best Technical Project 2008
• Best Technical Project 2009
• Best Creative Employee 2009
Idea of the Year 2009 by Dubai Quality Group:
• Blood Components Utilization
• Improvement in the treatment of acute myocardial infarction
• Development of a cost-neutral “see and treat” facility in the Emergency Department